Regarding the new model 812 New Balance
shoes: I purchased the supposedly similar 811 model for many years.
New Balance did away with the 811 model and has stated many times
that their 812 model is a direct replacement. It is not. After only
two 14 hours days of wearing a new pair of 812 model shoes I had
blisters on the tops of both of my pinky toes. I stopped wearing the
812 model shoes and went back to an older 811 pair I happened to
have. I cannot wear the 812 model shoes and will not wear them in the
future. Only two 14 hours days of wear resulted in open blisters on
my feet. The 811 model shoes never did this – and I have
purchased many pairs of 811 shoes.
I called New Balance to report the open
blisters on my feet. In response a supervisor called me back. He
expressed tonal and verbal irritation that I had made an injury
report in the first place. While it's true that New Balance has
offered to replace the current pair of 812 shoes, they were also
irritated that I called them to report product related injuries.
Left toe images:
Right toe:
Left toe images:
The 812 is not a replacement for the 811. The claims of New Balance in this regard are unfounded and damaging.
