U of U Health: Threatening Patients Who Complain

link to vid shown above: https://youtu.be/ppV8D9s4GWA

My family has been de facto booted from the U of U Health System. Socialized medicine fully exemplified.

The U, has blocked me from posting on their Hospital related public Facebook page. They also very quickly sent me generalized letters of threat after I used their public employee directly to complain about poor treatment. Additionally, the midwives at the U pushed abortion onto mothers who show up tired to their first OB visits. And if you complain about that, you will also get a letter of threat from the U.

Jessica Howsden in customer service, is a traitor to any semblance of public service.

The U is a rogue state agency. Does the Governor really want an agency pushing abortion onto new mothers? Or is the governor just a virtue signalling milquetoast RINO? All talk. No action. While the U runs rough shot over the First Amendment, patient rights, patient safety, oh and promotes abortion too. An unaccountable bureaucracy.

More details:
https://docs.google.com/document/d/1_NRU1Jpfwc4n73AgiDomMTMUTvHN81SrNd8Qui7JJ1s/edit?usp=sharing

My daughter, alive, no thanks to the midwives or Jessica Howsden at the U:

https://docs.google.com/document/d/11AmfQnfOcP3H-E8pb8z7g3V7mbyTNxcUbSVWCutZSIQ

Generalized threat letter received back when we complained about the abortion promoting midwives at the U: https://drive.google.com/file/d/1r0oaWXLdklrm48pgy9DKeaJaJbNnKJT5/view?usp=drivesdk

Because of the highly hostile, unaccountable, and abortion-promoting atmosphere at the U, we've taken our business elsewhere. Elsewhere from a state agency we are still forced to pay our taxes to.

Welcome to socialized medicine.


================

University of Utah Hospital
University of Utah Hospitals & Clinics
Greenwood Center
Redwood Center
Madsen Center
Midvies
College of Nursing
Medical School
School of Medicine
Abortion
pro-life
pro life

South Main Clinic is racist - University of Utah & Salt Lake County are racist also

About a year after filing a complaint with the University of Utah & Salt Lake County regarding their joint South Main Clinic, at 3690 Main Street, Salt Lake City, Utah 84115, I received a 'final' response from the University of Utah: go to hell. A denial in other words. Salt Lake County never responded nor acknowledged my complaint at all. Never once. The University did respond, but only with what is essentially a middle finger.

Video commentary on the situation:




(link to video: https://www.youtube.com/watch?v=CpdBT9oZ7MY )
If you speak Spanish, you will get top treatment. If you speak another language, you will get bottom treatment. If you complain, they will essentially show you the door. Salt Lake County, and the University of Utah Office of Equal Opportunity, are both utterly worthless regarding complaining. They don't care. And they also don't care about the fact that the University promised my family in writing that they would honor our translation preferences. They broken this promise, and they also could care less about how they have unequal treatment at South Main.

More info:

'University of Utah South Main Clinic: Racist hostile discrimination'
https://jonathanshome.blogspot.com/2016/08/university-of-utah-south-main-clinic.html

Racist retaliatory treatment by the University of Utah, within a Salt Lake County facility

The University of Utah South Main Clinic offers in person interpretation services for Spanish speakers. But if you speak another language or are from a non-Spanish country, you're out of luck.

The managers of the clinic are racist. The University of Utah is racist.

Most clinics of the University provide in person interpreters at no cost to patients, as is required by federal law.

But the South Main clinic only provides in person interpreters at no cost to patients if they speak Spanish.

They claim that over the phone is "just as good" as in person. But this is a lie. Over the phone interpretation creates more barriers, is more clunky to use, tends to negatively impact the experience of dealing with the provider in the room, and so on. "In person" is just better, better for us.

Their managers refused to listen to us. They refused to provide the name of their medical director. They run the clinic like a little fiefdom. A private little dictatorship. And they will engage in petty retaliation against anyone who complains or who raises their head.

Racist Whack-A-Mole is what they do de facto.

South Main Clinic, 3690 Main Street, Salt Lake City, Utah 84115 - Midwives for adults & teens; Teen mothers; Pediatrics - all University of Utah providers. But if you go there, you only get "top service" if you speak Spanish. Otherwise you're sorry out of luck. And they don't care about what you have to say, period.

They decide. You can either choose to live with their dictates, or go elsewhere.

Racist hostile treatment.

Clinic manager, "public servant" (in name only, not in deed), a Jeremy Egusquiza, is a racist in our view.

Do Spanish ancestry people hate Asians?

At the South Main Clinic, they do, de facto - by their actions at least, and that's what counts.

Racist treatment is racist treatment.

Additional key details:

1. University managers and staff promised to honor our interpretation preferences.

2. University managers and staff stated we would receive as a first preference an in person interpreter at the South Main Clinic.

3. In response to a complaint about a lack of an interpreter invite by schedulers for one visit, the manager of the South Main Clinic choose to illegally retaliate (illegal in more ways than one), and to pettily shut off our access to in person interpretation at that clinic. The actions of Jeremy Egusquiza were a de facto booting of my wife who is about to have a baby any day now. Petty. Shallow. Slimy. Racist. Retaliatory. And illegal in our view.

4. "They look down on Asian people." That's what my wife shared with me yesterday as we were sitting in a room at South Main waiting to see our preferred midwife.

5. On 5-18-2016 Leissa Roberts, Associate Dean for Factulty Practice with the College of Nursing, promised in writing "Your translator preference is noted in your wife's chart and we will continue to use the services you prefer in an effort to provide the best care possible."

6. On 8-9-2016 Leissa Roberts reneged on her promise, and stated "we will be unable to meet your request to have in person interpretation" at the South Main clinic.

7. On 7-20-2016 Melanie Wolcott stated "I have shared with management at South Main Clinic that the expectation is to have Catherine at all your visits--not phone translation services if at all possible."

8. On 8-5-2016 Melanie Wolcott responded to a complaint I sent about a lack-of-invite for an interpreter for one particular South Main clinic visit. She then stated: "I have passed this on to the clinic manager. You should hear back early next week about this."

9. However next on 8-10 Melanie Wolcott passes along the retaliatory response from the South Main clinic managers, via stating that the: "...South Main Clinic will not be able to provide in person translation services at the clinic."

10. Hostile treatment is hostile treatment.

11. Racist treatment is racist treatment.

12. A de facto booting is a de facto booting.

13. The tone & content of the response offered by Jeremy Egusquiza is outrageous. The man refused to share with me the name of the medical director for the South Main Clinic, a Wendy Hobson-Rohrer. I reminded him that he is a public servant and that the University is a public institution - and that as such he is required to provide such info when requested. He refused.

14. Our experience of being at the butt end of racist retaliation at the hands of University staff is being shared with Asian advocacy groups and people within Utah. We are letting people know that the South Main Clinic is not a welcoming place for anyone who doesn't speak Spanish.

15. Again, it is particularly slimy to treat a pregnant woman in this way who is about to have a baby. Two children at the University hospital. Thousands of dollars. Mr. Egusquiza doesn't care. He doesn't know what went on at Heartland, nor does he care. He gets to decide, like the king of his own little fiefdom. He gets to dictate what happens, everything else be damned. He get to retaliate in a racist manner against my wife. And the College of Nursing also gets to renege on the promise they made on 5-18 where they stated "Your translator preference is noted in your wife's chart and we will continue to use the services you prefer in an effort to provide the best care possible." All these people get to do this - unless you choose to change your mind. Is this possible? Can you honor your promises? Can you honor the law? Can you provide equal and equitable levels of service in this regard across the University Health System?

16. We like the midwives themselves. Usually kind women who are more than willing to help. But in the case of the the South Main Clinic, they are operating within an environment which is hostile to patient care. If we received in person interpretation at Heartland all while Heartland was open (2+ years), then we should be able to receive it at South Main (as per the midwife practice transfer from Heartland to South Main). This would be "equal treatment across the system." But this is only one reason to provide in person interpreters at South Main. Another is providing equal treatment for all races. If you provide in person interpretation for Spanish, then you must provide in-person for all. Another are the College of Nursing promises made to us in writing about honoring our interpretation preferences (5-18-16 and 7-20-16). And another is just common decency and proper treatment of a pregnant woman. If South Main started providing in person interpretation, then they cannot just unilaterally decide to cut us off. They have cut us off, and their treatment of my family is a de facto boot, plus it's also a de facto invite to leave the University system altogether. But other clinics at the University have been willing to provide a higher level of service, one which meets our needs interpretation wise. Yes sometimes an in person person is not available and we understand. Sometimes there's kinks in the system which need to be identified which he have helped with, and the past kinks have mostly been fixed (interpretation wise, for my wife's care). All other clinics try and get an in person interpreter. They try, and that's all we ask really.

University of Utah South Main Clinic: Racist hostile discrimination

Racist retaliatory treatment by the University of Utah, within a Salt Lake County facility.

The University of Utah South Main Clinic offers in person interpretation services for Spanish speakers. But if you speak another language or are from a non-Spanish country, you're out of luck.

The managers of the clinic are racist. The University of Utah is racist.

Most clinics of the University provide in person interpreters at no cost to patients, as is required by federal law.

But the South Main clinic only provides in person interpreters at no cost to patients if they speak Spanish.

They claim that over the phone is "just as good" as in person. But this is a lie. Over the phone interpretation creates more barriers, is more clunky to use, tends to negatively impact the experience of dealing with the provider in the room, and so on. "In person" is just better, better for us.

Their managers refused to listen to us. They refused to provide the name of their medical director. They run the clinic like a little fiefdom. A private little dictatorship. And they will engage in petty retaliation against anyone who complains or who raises their head.

Racist Whack-A-Mole is what they do de facto.

South Main Clinic, 3690 Main Street, Salt Lake City, Utah 84115 - Midwives for adults & teens; Teen mothers; Pediatrics - all University of Utah providers. But if you go there, you only get "top service" if you speak Spanish. Otherwise you're sorry out of luck. And they don't care about what you have to say, period.

They decide. You can either choose to live with their dictates, or go elsewhere.

Racist hostile treatment.

Clinic manager, "public servant" (in name only, not in deed), a Jeremy Egusquiza, is a racist in our view.

Do Spanish ancestry people hate Asians?

At the South Main Clinic, they do, de facto - by their actions at least, and that's what counts.

Racist treatment is racist treatment.

Additional key details:

1. University managers and staff promised to honor our interpretation preferences.

2. University managers and staff stated we would receive as a first preference an in person interpreter at the South Main Clinic.

3. In response to a complaint about a lack of an interpreter invite by schedulers for one visit, the manager of the South Main Clinic choose to illegally retaliate (illegal in more ways than one), and to pettily shut off our access to in person interpretation at that clinic. The actions of Jeremy Egusquiza were a de facto booting of my wife who is about to have a baby any day now. Petty. Shallow. Slimy. Racist. Retaliatory. And illegal in our view.

4. "They look down on Asian people." That's what my wife shared with me yesterday as we were sitting in a room at South Main waiting to see our preferred midwife.

5. On 5-18-2016 Leissa Roberts, Associate Dean for Factulty Practice with the College of Nursing, promised in writing "Your translator preference is noted in your wife's chart and we will continue to use the services you prefer in an effort to provide the best care possible."

6. On 8-9-2016 Leissa Roberts reneged on her promise, and stated "we will be unable to meet your request to have in person interpretation" at the South Main clinic.

7. On 7-20-2016 Melanie Wolcott stated "I have shared with management at South Main Clinic that the expectation is to have Catherine at all your visits--not phone translation services if at all possible."

8. On 8-5-2016 Melanie Wolcott responded to a complaint I sent about a lack-of-invite for an interpreter for one particular South Main clinic visit. She then stated: "I have passed this on to the clinic manager. You should hear back early next week about this."

9. However next on 8-10 Melanie Wolcott passes along the retaliatory response from the South Main clinic managers, via stating that the: "...South Main Clinic will not be able to provide in person translation services at the clinic."

10. Hostile treatment is hostile treatment.

11. Racist treatment is racist treatment.

12. A de facto booting is a de facto booting.

13. The tone & content of the response offered by Jeremy Egusquiza is outrageous. The man refused to share with me the name of the medical director for the South Main Clinic, a Wendy Hobson-Rohrer. I reminded him that he is a public servant and that the University is a public institution - and that as such he is required to provide such info when requested. He refused.

14. Our experience of being at the butt end of racist retaliation at the hands of University staff is being shared with Asian advocacy groups and people within Utah. We are letting people know that the South Main Clinic is not a welcoming place for anyone who doesn't speak Spanish.

15. Again, it is particularly slimy to treat a pregnant woman in this way who is about to have a baby. Two children at the University hospital. Thousands of dollars. Mr. Egusquiza doesn't care. He doesn't know what went on at Heartland, nor does he care. He gets to decide, like the king of his own little fiefdom. He gets to dictate what happens, everything else be damned. He get to retaliate in a racist manner against my wife. And the College of Nursing also gets to renege on the promise they made on 5-18 where they stated "Your translator preference is noted in your wife's chart and we will continue to use the services you prefer in an effort to provide the best care possible." All these people get to do this - unless you choose to change your mind. Is this possible? Can you honor your promises? Can you honor the law? Can you provide equal and equitable levels of service in this regard across the University Health System?

16. We like the midwives themselves. Usually kind women who are more than willing to help. But in the case of the the South Main Clinic, they are operating within an environment which is hostile to patient care. If we received in person interpretation at Heartland all while Heartland was open (2+ years), then we should be able to receive it at South Main (as per the midwife practice transfer from Heartland to South Main). This would be "equal treatment across the system." But this is only one reason to provide in person interpreters at South Main. Another is providing equal treatment for all races. If you provide in person interpretation for Spanish, then you must provide in-person for all. Another are the College of Nursing promises made to us in writing about honoring our interpretation preferences (5-18-16 and 7-20-16). And another is just common decency and proper treatment of a pregnant woman. If South Main started providing in person interpretation, then they cannot just unilaterally decide to cut us off. They have cut us off, and their treatment of my family is a de facto boot, plus it's also a de facto invite to leave the University system altogether. But other clinics at the University have been willing to provide a higher level of service, one which meets our needs interpretation wise. Yes sometimes an in person person is not available and we understand. Sometimes there's kinks in the system which need to be identified which he have helped with, and the past kinks have mostly been fixed (interpretation wise, for my wife's care). All other clinics try and get an in person interpreter. They try, and that's all we ask really.

-----------

August 2017 addendum:

Complaint regarding the University of Utah Hospital and it's marketing department: Censored on Facebook, Permanently.

[copy of a complaint filed with the University of Utah]

September 23, 2015

Complaint regarding the University of Utah Hospital and it's marketing department: Censored on Facebook, Permanently.

Request this complaint be reviewed by the "complaint review" committee of the Hospital, and by whatever citizen-rights-advocacy person or group may exist within the University structure - any person or group who may advocate on behalf of citizens who've been wronged by University actions.

In violation of the First Amendment, in violation of my right as a patient and citizen to complain to and about the University, publicly, I have been blocked from any ability to post comments on the University of Utah Hospital's Facebook page, at https://www.facebook.com/pages/University-of-Utah-Hospital/102550626466923?fref=ts

Previously I posted copies of complaints on the Hospital's page regarding the Orthopedic Center unit of the Hospital.

Those posts were deleted by Hospital staff, in violation of the First Amendment.

My posts were labeled as "spam" by the marketing department of the Hospital (as per their comments to the University Office of Equal Opportunity).

My ability to post ANY comments at all on the Hospital's Facebook page has been blocked by Hospital staff.

A permanent black mark.

An attempt at retaliation in response to my Free Speech activities (my attempts to let the public know about problems with the University and with the Hospital, in a public forum).

----

Congress shall make no law respecting an establishment of religion, or prohibiting the free exercise thereof; or abridging the freedom of speech, or of the press; or the right of the people peaceably to assemble, and to petition the Government for a redress of grievances.

----

"The right to petition government for redress of grievances is the right to make a complaint to, or seek the assistance of, one's government, without fear of punishment or reprisals."

https://en.wikipedia.org/wiki/Right_to_petition

Dr. David Petron and his staff have directly acted to attempt to punish me for making in-person during-visit complaints regarding their refusal to weigh me on a scale during my visit.

Clinic Manager Leslie Berg of the School of Dentistry has directly attempted to have me ejected from the School of Dentistry clinics in response to complaints filed about the school she works for, complaints filed with the University and with other relevant parties.

The Marketing department of the Hospital has directly attempted to have be barred from access to the Hospital Facebook page. They have labeled my posts as "spam," have labeled me a "spammer," have deleted my public posts complaining about the University Hospital and it's clinics, and they have permanently blocked my ability to post anything at all on the Hospital Facebook page.

These acts by the University are reprisals.

These acts by the University are retaliation.

The University has engaged in censorship.

The University Hospital has labeling my speech as "spam."

The University Hospital has labeled me, a patient & citizen, a "spammer."

The University Hospital does attempt to boot, block, and censor patients who complain about poor treatment. If complaints are made during an active visit, lower level staff summarily boot patients with zero due process and with no opportunity to speak with the doctor being seen that day (Orthopedic Center). If complaints are made after a visit to other parts of the University and to other relevant professional & accrediting bodies, University Hospital employees try & boot patients in response. From Leslie Berg: "We don't know why you would want to continue coming here?" - from the School of Dentistry Clinic Manager.

Are all these the appropriate actions for a governmental institution and for a University and for a hospital?

Clearly not!

They ARE the acts of an abusive institution bent on self-serving self-protection.

A "whack-a-mole" game IS engaged at the University when patients complain.

Your retaliatory acts are acts of punishment, and are reprisals.

Punishments directed at my family.

There are some good providers & managers at the University - usually most often on the "general practice" side of things. But there's also administrators, doctors, clinic managers, and medical students who root their daily work solely within the religious culture of Utah, where belief maintenance, heresy trials, and excommunication are all ready tools they have zero problem with using, using in their jobs as government employees.

These people haven't read the Constitution, and neither apparently have the legal staff for the University.

Sincerely,

Jonathan with Yanning, Carl, and Tina

p.s. Carl & Tina were both born at the University Hospital, if that means anything to you. My wife Yanning is a patient of the Hospital and it's clinics, it that means anything to you. Attempts to shut up and shut down my family will not succeed, regardless of the apparent sociopathic. theocratic, and dictatorial anti-Constitution inclinations of Hospital & University administrators. The Utah government is MY government, not your private club nor your personal enrichment device.

-------------

Related posts:

University of Utah School of Dentistry and Leslie Berg: direct retaliation and ejection, if you complain about poor treatment.
http://jonathanshome.blogspot.com/2015/09/university-of-utah-school-of-dentistry.html

University of Utah Orthopedic Center and David Petron: rude treatment, denial of service, refusal to weigh (of all things!)
http://jonathanshome.blogspot.com/2015/06/university-of-utah-orthopedic-center.html